Returns
If you are dissatisfied with your purchase please feel free to return your goods within 30 days of the purchase date for a full refund. Any item (excluding camping food and underwear) can be returned to us for any reason provided it is returned in unused and in the same condition that you received it, with any original packaging, tags and a valid receipt/delivery note.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (with any original packaging and including all warranty cards, tags, manuals and accessories).
Customers are responsible for the return shipping charges.
Wrong size and wanting an exchange?
If returning items that are the wrong size, the quickest way to receive the same item in another size is to purchase that item again in the correct size. Return your original for a full refund of that item. You are responsible for the cost of returning it to us. You should always keep proof of postage and we advise you to use a signed for service when returning goods.
Return Items by Post
- You should always keep proof of postage and we advise you to use a signed for service when returning goods.
- If the item is more than £50 you may want to send your return using a recorded delivery method and please keep a copy of that return receipt.
PLEASE CHECK YOUR ORIGINAL DESPATCH E-MAIL FOR YOUR ITEMS RETURN ADDRESS:
For items despatched from our Braemar Mountain Sports Store:
Braemar Mountain Sports
5 Invercauld Road
Braemar
Aberdeenshire
AB35 5YP
01339 741242
For items despatched from our Cairngorm Mountain Sports Store:
Cairngorm Mountain Sports
111 Grampian Road
Aviemore
PH22 1RH
01479 810903
Return Items to a store
Any item (excluding camping food and underwear) can be returned to one of our three stores Braemar Mountain Sports, Cairngorm Mountain Sports and The Outdoor Store. The item must be returned in returned in unused and in the same condition that you received it, with any original packaging, tags and a valid receipt/delivery note.
New faulty items or Wrong Item Received
If you have received items that are faulty or not what you ordered send them back to us and we will cover the delivery cost of the return if it is within 14 days of delivery. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we cannot be responsible for your postage charges. You should always keep proof of postage and we advise you to use a signed for service when returning goods.
Refunds
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction. Refunds are processed the same day we receive the goods back from you but may take 3- 5 days to show back in your account.
Return Terms and Conditions
- Cancellation Rights, Returns and Refunds
7.1 Under the Consumer Protection (Distance Selling) Regulations 2013 you have a right to cancel your purchase.
However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.
7.2 As stated above, notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2013 once you have used your product,
unless the product is defective and you are returning it for this reason.
7.4 No right of cancellation exists for downloaded goods or "softcopy" goods to which you, the customer, have instant access to or use of.
7.5 Please observe the following procedure for all returns to us:
7.5.1 On the back of your delivery note or on another piece of paper (if you no longer have your delivery note) include your order number and the reason for the return.
7.5.2 If you are returning your product because it is defective, please state the defect or defects.
7.5.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product.
Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.6 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect.
If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.7 You are responsible for paying any postage or shipping costs incurred when returning the product.
7.8 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.9 We will not issue refunds for any items lost or stolen in transit to us.
7.10 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7.11 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
7.12 Unused products may be returned promptly by customers to the address listed below:
Braemar Mountain Sports Ltd.
5 Invercauld Road
Braemar
Aberdeenshire AB35 5YP
Scotland, UK
7.13 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
7.14 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect.
Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.